Overview
The Client Executive Partner (CEP) is the key Atos customer‑facing representative, directly responsible for customer relationship management on a day‑to‑day basis. The CEP is a senior manager within the business who has ultimate responsibility for all services being delivered to the client, handling both the revenue and the cost elements of a contract, and has total P&L responsibility. The CEP leads the customer's business relationship and aims to grow one or several Atos client accounts across an industry.
Business‑Critical Metrics
* Order entry growth
* Total revenue growth
* Project margin
* Operating margin
* Free cash flow (billing acceleration, overdue reduction, contract asset reduction)
* Customer satisfaction
Responsibilities
* Customer management – planning, selling, and delivery
* Construct and reinforce relationships with customers
* Be positioned as a business partner of the client’s organization
* Assume full end‑to‑end global P&L accountability for the client account
* Be accountable for all dimensions of the account, from sales to operational excellence in service and project delivery
* Implement the account plan, growth strategy, and ambition for their client(s)
* Be responsible for the client’s stakeholder relationship management
* Portfolio development
* Contribute to the development of new products through the identification of customer needs
* Lead and functionally run a dedicated core client management team (sales, solution manager, industry specialist, delivery executive, program managers)
Requirements
* Knowledge and experience in the public sector in England
* Experience and network in the public sector
* Experience in relationship management of key customers
* Entrepreneurial approach
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