Senior Deputy Manager
Location: Water Meadows Leisure Complex, NG18 1BA
Salary: £34,000 - 36,000 per annum dependant on experience
Schedule: Perm/FT/37 hours
Summary
Leisure Solutions Community Trust is looking for a Senior Deputy Manager to lead the day‑to‑day operation of our Water Meadows leisure complex. The role requires strong leadership, safety focus and customer‑service excellence.
Responsibilities
* Lead the facility on a day‑to‑day basis, ensuring safety is always the first priority.
* Manage and motivate the operational team to deliver high standards of service, cleanliness and presentation.
* Oversee staffing, rotas and cost control, supporting financial targets and budget management.
* Take control during incidents and emergencies, leading responses and follow-up investigations where required.
* Ensure compliance with health and safety, safeguarding and statutory requirements across the site.
* Maintain a visible leadership presence, responding positively to customer feedback and operational challenges.
Qualifications
* Experience managing or supervising operations within a leisure or similar customer‑focused environment.
* Strong knowledge of health and safety legislation and its practical application.
* Confidence leading teams, managing performance and supporting colleague development.
* Excellent customer care and communication skills, with a calm approach under pressure.
* The ability to balance operational detail with a big‑picture focus on service quality and community impact.
* Royal Lifesaving Society National Pool Lifeguard Qualification and First Aid at Work Certificate.
* A Pool Plant Operators Certificate is essential; training will be available. An NPLQ Trainer Assessor qualification is desirable.
* A Level 4 Qualification in a relevant discipline is also desirable.
Safe Working Checks
A Standard DBS check will be carried out for this position; this includes spent and unspent convictions, cautions, reprimands and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed to ensure you have the necessary support to perform your duties.
Benefits
* Free Gym Membership.
* Holidays: 21 days plus bank holidays.
* Training and development: over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression.
* Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service.
* Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
* Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donor programme through the Serco People Fund Charity.
* Employee networks supporting inclusion and connection for all colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Equal Opportunities
The Trust is committed to equal opportunities and welcomes applicants from all backgrounds to apply. If you require any additional support during the application process, please contact the recruitment team.
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