German Speaking Customer Care Team Leader (Hybrid)
Location : St Neots, Hybrid only in the office once a week
Salary : £34,600 + Benefits
Client Profile:
Our Client, a leading international healthcare company is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.
Key Responsibilities:
* Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
* Lead a Team of Customer Care Administrators
* Coach and Develop a High Performing Team
* Resolve complex customer queries and complete follow -up actions.
* Use bespoke IT systems to resolve and process customer orders and queries.
* Carry out various channel quality reviews and help your team develop using a coaching approach.
* Conduct regular 1 -1s and performance reviews
* At peak times, take calls and handle customer enquiries.
* Assist with Recruitment with Customer Care
* Collaborate with colleagues to help us be the best we can be.
* Develop product and process knowledge to continue providing excellent customer service.
Personal Specification:
o Previous Team Leader/Supervisor experience
o Passionate about delivering customer service.
o Fluent in spoken and written German and English.
o Willing to learn how to use a variety of bespoke IT systems.
o Positive and engaging communication skills.
o Flexible Coaching & feedback skills.
o Effective Change Leadership
o Ability to work in a team, ask for help and trust colleagues.
o Ability to prioritise a varied workload.
o Take ownership and drive team engagement
o Interpret department, team and individual metrics for continuous improvement.
o Problem -solving skills to take the initiative and develop your knowledge.
2 -week rotational shift:
● Week 1: Monday to Friday, 09:45 to 18:00
● Week 2: Monday, Tuesday, Wednesday, Friday and Saturday, 11:45 to 20:00
Company Benefits:
● Contributory pension scheme of up to 6%
● Opportunity to buy & sell holiday
● Gym membership discounts
● Contributory hospital and health cash plan
● Cycle2Work scheme
● Eye care vouchers
● Free monthly nutritional and personal care products
● Life assurance
● Discounts at leading brands and retailers