Account Manager - Melksham SN12 6TS Who are we? The Delta Group is a major visual communications group specialising in the design, print and fulfilment of promotional marketing materials for Retail and FMCG sectors. We are a client focused company dedicated to delivering results on time and to budget. We provide an end-to-end service which starts with the design of powerful visual communications and our full in-house production facilities deliver the finished product to our clients quickly and cost effectively. Our aim is to innovate, progress and evolve our clients’ marketing campaigns to give stand-out in a crowded market. The role Working on a new account within the Client Services team, the Account Manager role is very much about building strong relationships with clients. The role will include taking effective written and verbal briefs and working collaboratively with all internal departments, including our large creative design studio and Production to provide successful flawless management of digital and print projects from inception to project completion, ensuring creative quality, profitability and delivery on time to agreed specifications. Please note this is a fully-office based role. Primary Responsibilities Project manage jobs from start to finish paying attention to detail and being mindful of client requirements and The Delta Group's business needs. Take briefs from Account Director or client and ensure that all relevant information is captured; utilise the campaign planning system to log campaigns and ensure that accurate briefs are passed into production. Continually look at processes and self-improvements that will benefit the client and your development. Discuss with Account Director and take ownership in finding the solution. Display a positive ‘can do’ attitude, manage client expectations when required and aim to deliver exceptional service. Build and develop excellent relationships with the production teams to ensure there is a two way flow of information and both teams are working together to deliver for the client. Take a hands on approach to issue resolution with clients and Account Director. Continually look for other opportunities within your client base and ask for support from other team members as and when needed to ‘sell’ these in. Skills and experience Proven experience of managing accounts is essential Proven experience of managing relationships for multiple clients in retail and FMCG sectors would be advantageous. Knowledge of print management/ POS would be advantageous but is not essential. Ability to manage multiple ongoing projects within budget, with over-lapping timescales, whilst maintaining sharp attention to detail. Strong communication skills, strong organisational ability and excellent time management. Hours: Your working day will typically be 9.00 am to 5.30pm, Monday to Friday (37.5 hours per week). However, when a deadline is looming you will be expected to put in the extra time to ensure the success of the campaign. Benefits: Competitive salary Friendly working environment 26 days annual holidays 8 Public/Bank holidays Company contributory pension scheme after 3 months Death in Service Benefit available subject to Company pension sign- up Employee Assistance Scheme Staff retail discount scheme Due to location, own transport is essential