Job Title: Senior Office Manager
Location: Nottingham
Salary: £40,000 per annum
Contact: simon.wilkinson@forsythbarnes.com
Overview:
We are seeking an experienced and dynamic Senior Office Manager to join our. Reporting directly to the Managing Director, you will play a pivotal role in driving operational excellence, supporting business growth, and leading a high-performing office team. This is an excellent opportunity for a proactive professional who thrives in a fast-paced environment and enjoys leading both people and processes.
Key Responsibilities:
1. Sales & Marketing
* Monitor and improve lead conversion rates, ensuring maximum client engagement.
* Drive occupancy growth through effective planning and client management.
* Oversee the execution of marketing activities, ensuring alignment with business objectives.
* Promote referral growth through strong client relationships and networking.
2. Systems & Processes
* Ensure adherence to established processes, maintaining a high compliance rate.
* Monitor system efficiency and data accuracy across all operational platforms.
* Champion system adoption and provide training to staff as required.
* Identify and implement process improvements to enhance operational performance.
3. Operational & Financial Oversight
* Maintain fee collection rates in line with business targets.
* Manage budgets effectively and ensure financial targets are met.
* Ensure the business is audit-ready at all times with accurate documentation and reporting.
4. People & Team Development
* Retain and develop a motivated, high-performing team.
* Oversee staff training and professional development initiatives.
* Foster staff engagement and a positive working culture.
* Manage recruitment processes to attract and retain top talent.
5. Leadership & Strategy
* Set goals and conduct performance reviews with team members.
* Promote cross-functional collaboration to ensure seamless operations.
* Support business continuity planning and readiness for operational challenges.
Key Performance Indicators (KPIs):
* Sales & Marketing: Lead Conversion Rate, Occupancy Growth, Marketing Activity Execution, Referral Growth
* Systems & Processes: Process Compliance Rate, System Efficiency & Accuracy, System Adoption & Training, Process Improvement Implementation
* Operational & Financial Oversight: Fee Collection Rate, Budget Adherence, Audit Readiness
* People & Team Development: Team Retention, Training Development, Staff Engagement, Recruitment Oversight
* Leadership & Strategy: Goal Setting & Reviews, Cross-Function Collaboration, Business Continuity Readiness
Skills & Qualifications:
* Proven experience in office management or senior administrative roles.
* Strong leadership and team management capabilities.
* Excellent organisational, planning, and problem-solving skills.
* Experience with financial oversight, budgeting, and operational systems.
* Effective communication and interpersonal skills.
* Proactive, strategic thinker with the ability to drive process improvements.
How to Apply:
If you are a motivated professional looking for a senior management role in a dynamic environment, please send your CV and cover letter to simon.wilkinson@forsythbarnes.com.