AtQuorn Stone, we are passionate about sourcing and supplying high-quality natural stone and porcelain tiles to customers across the UK. With a reputation for exceptional craftsmanship, stylish collections, and outstanding customer service, we work with homeowners, designers, and trade professionals to bring beautiful spaces to life. As a growing and dynamic company, we pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence in everything we do. Salary: £33,000 to £35,000 per annum plusperformance related bonus (OTE up to £48,950) Location: Quorn, Loughborough Contract: Permanent Deputy Showroom Manager - The Role As a Deputy Showroom Manager, you will have a full understanding of the retail sales cycle, you will be experienced and confident in targeting, engaging and qualifying potential customers. With proven B2B experience you will also be confident and successful with gaining and retaining trade customers. You will support the Showroom Manager with sales, customer service and resolving issues as and when required. You will manage your own leads as well as monitoring the Sales Advisors workloads. You will also be required to conduct face to face showroom appointments with customers. You will ensure the team deliver exceptional levels of service to new and existing customers through coaching, monitoring and performance management. You will be adept at utilising performance metrics and data insights to get the best from the team and increase both revenue and customer experience. Your role will also involve providing advice on suitability and design to clients, raising quotations and invoices, taking payments, complex complaint resolution, problem solving and sales aftercare. Full in-house product training is provided. Additionally, you will be acting manager whenever the Showroom Manager is off site to: Drive sales Maximise team productivity Manage staffing matters (including shift roster management, annual leave requests, absence reporting) Conduct regular one to one meetings and performance appraisals with Team Leader and Sales Advisors Attend management meetings Liaise effectively and constructively with other departments on relevant projects including to facilitate premises maintenance and/or display changes Purchasing of showroom consumables All other Showroom Manager duties as required Additional responsibilities: Answering incoming sales calls Making outbound calls to our customer database Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service Increase online customer reviews Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors Updating the CRM system with relevant client information and daily activity Arranging samples to be dispatched Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received Problem resolution Handle customer complaints Guide and coach the sales team in sales skills and closing techniques Assist with new starter inductions and training Skills required: Experience in a sales environment Experience in the luxury goods market (desirable) Knowledge of interiors (desirable) Extremely well organised and able to prioritise tasks Enthusiastic and hands on this is a busy, fast-paced company Self-motivated with the ability to inspire those around you Strong customer focus Excellent communicator Minimum of 2 years sales experience Must have experience in using a CRM Familiar with Microsoft office Work Location: In person Benefits: A great place to work with a friendly and welcoming team Competitive salary package. Paid Training Employee assistance program. Competitive holiday allowances with the option to buy holiday. Enhanced parental leave. Company pension. Healthcare cash plan provided by Simply Health. Group Life Assurance Employee and friends and family discount on Quorn Stone products. Employee wellbeing initiatives with Mental Health First Aiders available across the business. 2 volunteering days each year. If youre passionate about delivering exceptional customer experiences and want to be part of a growing, design-led business, wed love to hear from you. Join Quorn Stone and help us continue to inspire beautiful spaces across the UK.