SALES ADMINISTRATOR
Salary: £24,675.00 per annum
Location: Harrogate, HG3 2SP
Hours: 37.5 per week, Monday - Friday
Envirovent Ltd is the UK’s leading manufacturer and supplier of innovative and sustainable ventilation products.
We are currently seeking to hire a Sales Administrator !
What's in it for you?
* £24,675 annual salary
* 22 days annual leave plus bank holidays which increases with length of service (plus ability to purchase 4 extra)
* Fantastic newly built head office facilities
* Life assurance of 3 x annual salary
* Pension - employer contribution of 6%, employee contribution 3% minimum
* Discounts platform that offers savings on the biggest retailers
* Development opportunities (we're proud to say over 1/3 of our employees have been internally promoted)
* Access to health cash-back plans
* Early wage access
* Generous length of service awards
* Cycle scheme
What are we looking for in our Sales Administrator?
* Proficient IT skill, specifically in Microsoft Excel
* Excellent organisation skills
* Effective communicator and excellent customer service skills
* A team player, but has the ability to use their initiative and effectively manage their workload
* Proactive and eager to learn
What does our Sales Administrator actually do?
* Processing customer orders, quotation and other customer related requests and queries. Support the Envirovent sales functions and strive to an effortless experience for our customers.
* Administer and maintain the CRM system, ensuring data integrity, security, and availability.
* Configure CRM settings, workflows, and user roles based on organizational requirements.
* Ensure accurate and consistent data entry, cleansing, and maintenance.
* Develop and enforce data quality standards and protocols.
* Conduct regular data audits and implement corrective actions as needed.
* Provide ongoing support to CRM users, addressing technical issues and user inquiries.
* Develop and deliver training programs to educate users on CRM functionalities and best practices.
* Create and update user documentation and manuals.
* Generate and distribute regular CRM reports and dashboards to key stakeholders.
* Analyse CRM data to identify trends, opportunities, and areas for improvement.
* Collaborate with departments to define and track key performance indicators (KPIs).
* Work with IT and other departments to integrate the CRM system with other business applications.
* Stay up-to-date with CRM software updates and new features, and implement relevant changes.
* Lead CRM enhancement projects to optimize system capabilities and user experience.
Still interested? Then apply now with your CV and covering letter!