Job Description
3 months contract with a North London based Local Authority
Job Summary:
· We have an exciting opportunity for a Council Tax Officer to join our Council Tax team within the Income & Debt department at Enfield Council.
Key Duties/Accountabilities:
· The successful candidate will work as part of a fast-paced team and be responsible for the administration of Council Tax accounts in line with current legislation, ensuring all necessary action is taken to collect revenue efficiently and effectively.
· They will process moves in, out, and within the authority, deal with applications for reliefs and exemptions and make payment arrangements with customers.
· The role requires the skills to effectively respond to enquiries received by letter, telephone and electronically, as well as undertaking proactive work to improve collection and recover debt.
· Responsible for delivering, to a high standard, the collection/assessment support service menus, working across the Assessment Hub as a pooled resource to ensure effective operation of the services.
· Including but not limited to the assessment and determination of income related benefits and other reductions, complex collection service matters, data entry, customer contact, and understanding service specific collection/assessment tasks.
Essential Experience Required:
· A knowledge of Civica Open Revenues systems would be preferable.
· We are looking for someone with recent relevant Council Tax experience as an essential requirement.
· You will be able to demonstrate a good standard of numeracy and literacy, be able to work using your own initiative, prioritise conflicting deadlines, managing your time efficiently with good communication skills.
· You will be an enthusiastic, committed team player, understanding best practice and customer contact procedures with experience in debt collection.
Additional information to note:
· This position is subject to a DBS check.
· This is a full-time role with core hours between 8:30am to 4:30pm.
· Successful candidates will be required to work remotely, subject to change.
· Placement will initially be for a period of three months, to be reviewed.
The closing date for this position is Tuesday 30/04/2024.