Fleet Administration Team Leader - Volkswagen Stockport
Driven by relationships. Powered by performance.
As a Fleet Administration Team Leader, you’ll oversee, support, and develop a high‑performing fleet administration team within a large and fast‑paced fleet sales department. Alongside maintaining hands‑on involvement in key administrative processes, you’ll ensure accuracy, compliance, and exceptional service delivery while fostering a positive, collaborative team culture.
Working closely with Fleet Sales Managers, internal departments, and external partners, you’ll play a key role in ensuring fleet operations run smoothly, efficiently, and to the highest standards.
What we can offer you
* Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
* Save money every day with our exclusive retail discounts
* Drive a great deal with discounts on new and used cars, plus servicing offers
* Plan for the years ahead with our company pension scheme
* Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
* Commute for less with our cycle-to-work scheme
* Prioritise your wellbeing with dedicated support for you and your family
* 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
* Make a difference with a paid day to volunteer in your community
* Invest in your future with our company share purchase plan
* Earn financial rewards when you refer a friend to join the team
* Keep learning and growing with our training and development opportunities for everyone.
* Life assurance with the option to increase cover
* We’re open to flexible working options – just ask
What you’ll do day to day
* Oversee the accurate processing of fleet vehicle orders, including documentation, invoices, purchase orders, and finance paperwork, ensuring full compliance with FCA, DVLA, GDPR, and dealership standards.
* Coordinate vehicle registrations, deliveries, and logistics, working closely with internal teams and external partners to ensure a smooth end‑to‑end delivery process, monitoring orders from placement through to delivery and resolving issues proactively.
* Lead the fleet administration team day to day, acting as the first point of contact for queries and escalations, managing workload priorities, and providing coaching, onboarding, and ongoing development through 1:1s and performance reviews.
* Set, monitor, and maintain KPIs and service levels focused on accuracy, turnaround times, compliance, and customer service, handling complex or escalated customer, leasing company, and broker queries with professionalism.
* Build strong working relationships with Fleet Sales Managers, internal stakeholders, customers, leasing companies, and brokers, while identifying opportunities to improve processes and systems, producing performance reporting, and representing the administration function in departmental meetings.
Helpful skills and qualifications
Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.
* Previous experience in fleet administration or automotive administration (preferred)
* Experience supervising, coaching, or supporting a team in a fast‑paced environment
* Strong understanding of fleet sales processes, vehicle ordering, and logistics
* Excellent organisational skills with a high level of attention to detail and accuracy
* Confident decision‑maker, able to prioritise workloads and perform under pressure
* Strong communication skills, with the ability to engage effectively with customers and stakeholders
* Competent using DMS, CRM, and OEM systems
* Customer‑focused mindset with a proactive, solutions‑driven approach
* Professional, calm, and positive attitude when handling complex or escalated issues
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect - Integrity - Transparency - Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team