.fit_to_content{width:%;height:auto}Your role
PPS Ltd, part of Atlas Copco, has built a strong reputation for delivering high-quality, reliable service to customers across its region. As our service operations continue to evolve and grow, we are looking for a driven and forward-thinking Service Manager to lead and develop our field service team.
1. Lead and develop a high-performing regional service team to ensure the consistent delivery of high-quality engineering standards, resulting in improved team capability, motivation, and customer satisfaction.
2. Ensure the efficient and safe deployment of field service engineers through effective coordination and planning, resulting in timely completion of service activities and minimal downtime for customers.
3. Drive operational excellence and compliance by promoting a strong safety culture and ensuring all health, safety, and quality regulations are met, contributing to a safe and compliant working environment.
4. Enhance customer satisfaction and loyalty by acting as the main point of contact for key regional customers, ensuring service expectations are met or exceeded and fostering long-term relationships.
5. Improve business performance and profitability by monitoring key performance indicators and cost controls, using data-driven insights to optimise resource utilisation and operational efficiency.
6. Maximise service-related sales opportunities by identifying customer needs through field intelligence, leading to increased uptake of parts, services, and extended service agreements.
7. Support cross-functional collaboration by working closely with sales, marketing, and technical teams, resulting in a cohesive approach to customer engagement and business development.
8. Maintain accurate and timely customer and operational data within the CRM and reporting systems, ensuring reliable insights for decision-making and strategic planning.
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
9. HNC/HND or equivalent qualification in Engineering or a related technical discipline is essential.
10. A higher-level qualification (e.g. Bachelor's degree in Mechanical or Electrical Engineering) is desirable.
11. Minimum of 3–5 years in a technical field service, engineering management, or operational leadership role within the industrial equipment, compressed air, or rotating machinery sectors.
12. Proven experience managing field-based engineering teams and delivering customer-focused service solutions.
13. Strong understanding of compressed air systems or related industrial equipment (e.g. rotating machinery, mechanical/electrical servicing).
14. Full UK driving licence.
15. Willingness to undertake occasional national travel and overnight stays as required.
In return, we offer
16. A leadership role with real regional impact, where you can shape service performance and drive continuous improvement.
17. The opportunity to develop and lead a high-performing engineering team within a globally recognised industrial organisation.
18. Autonomy and trust to manage your region, backed by structured support from national and cross-functional teams.
19. Access to a collaborative, safety-first culture that values accountability, innovation, and customer focus.
Contact information
Talent Acquisition Team: Harriet Strauss