Field Service Engineer. Weighing & Calibration Equipment
Location: West Midlands based. Majority workshop based with occasional UK travel
Salary: £35,000 basic
OTE: Enhanced with door-to-door pay, overtime and commission
Benefits: Company van, overtime, door-to-door pay, commission opportunity
An established UK provider of weighing and calibration solutions is looking to recruit a Field Service Engineer to support its growing service operation. This role is predominantly West Midlands based, with most work carried out in the workshop and local customer sites, alongside occasional national travel.
The role will be split between service engineering and commercial support, with approximately 3 days per week focused on servicing, repairs and calibration work, and 2 days per week supporting pre-sales and sales-related activities.
The Role
You will be responsible for the installation, service, testing, repair and calibration of weighing and associated equipment supplied or supported by the business. Work will take place at customer premises, within the service centre, or at other locations as required.
In addition to hands-on service work, you will also support customers with technical pre-sales activity. This will include understanding customer requirements, identifying suitable weighing and calibration solutions, preparing quotations, and supporting the sales process. Commission will be attached to successful sales opportunities generated through this part of the role.
Accurate completion of service reports, certification documentation and quotation details will be a core part of the position, alongside maintaining high standards of customer service and compliance.
Key Responsibilities
Install, service, test, repair and calibrate weighing equipment
Carry out work at customer sites and within the workshop
Spend approximately 3 days per week on service, repair and calibration activity
Spend approximately 2 days per week supporting pre-sales and sales activity
Understand customer requirements and identify suitable technical solutions
Prepare quotations for customers, with commission attached to successful sales
Complete service, certification and quotation documentation accurately and on time
Adhere to all health and safety standards at all times
Undertake additional duties appropriate to a Service Engineer role
Requirements
Full UK driving licence. Company van provided
Engineering or service background, ideally within weighing, calibration, or electro-mechanical equipment
Commercial awareness and confidence speaking with customers
Ability to understand customer requirements and recommend suitable solutions
Strong attention to detail and documentation
Professional and customer-focused approach
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