About the team:
The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.
What you will be doing:
As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard of customer service whilst completing banking transactions as requested in our branch network.
This is a rare opportunity for somebody who is confident in working various locations across the Branch Network. Not only will you be able to share your skills and knowledge with the different teams, you will also be able to build strong working relationships across different locations.
Flexibility is also key to the role, as due to business needs there may be a requirement for you to change your work location at short notice.
Your base branch will be Maidstone Branch, so this is where you work when you are not required to support another branch.
Your responsibilities will include:
* Building rapport face to face with our customers in a busy branch environment
* Accurately processing transactions and amendments on various types of savings accounts, such as: Deposits and withdrawals; Faster payments/CHAPS; Amending account/customer details; Registering bereavements/Power of attorneys
* Handling large sums of cash
* Opening new savings accounts
* Carrying out the daily banking within the branch
* Overseeing G4S collections and deliveries
* Identifying and supporting our vulnerable customers
The hours of work will be 35 hours per week to be worked between Monday - Friday 9am - 5pm, plus a minimum of 2 Saturdays per month from 9am - 12.30pm. Time back in lieu will be given for Saturdays worked.
If you enjoy speaking with different types of customers, helping others and problem solving - this is the perfect opportunity for you!
Due to the nature of this role, access to your own car will be essential
What\\\'s in it for you?
We offer a base salary dependent on experience from £23,000 and a competitive benefits package including:
* Enhanced family-focused benefits
* Access to Private Medical Insurance and Medical Cash Plan
* 28 days annual leave plus bank holidays
Please use this link to see the fantastic benefits available at OSB: OSB Careers
About us
OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we\\\'re passionate about our people and want to continue building a collaborative and engaging environment!
Do you have the skills?
We are looking for talented individuals who have the experience and knowledge set out below:
* Previous experience in a customer facing environment
* Experience in cash handling
* Experience in working in financial services is desirable but not essential
* GCSE\\\'s or equivalent in Maths and English
Next steps:
Interested? Apply now! Still considering? Hear from our team or learn more about our recruitment process: OSB Careers
We believe in a personalised and inclusive approach, ensuring the process is relevant and conversational. If you need any adjustments or support, we\\\'re here to make sure you can show your best self.
Diversity, Equity & Inclusion
Not sure if you meet all the criteria? Let us decide. Studies show that candidates from underrepresented backgrounds often feel they need to meet 100% of the criteria before applying. At OSB, we value the unique perspectives and experiences that diversity brings. We\\\'re committed to creating an inclusive space where everyone feels empowered to apply - even if you don\\\'t check every box.
We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We\\\'re proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector. Our commitment extends to treating all employees and applicants equitably, ensuring fairness and respect for all.
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