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Performance Support Analyst 12 month FTC
Location: Havant (Hybrid working available) 2/3 days per week
Salary: £25k - £44k dep on experience + performance related bonus + a range of other benefits to support your family, finances, and wellbeing
Contract: 12-month Fixed Term
Working Pattern: - Full-time 37 hours per week
About the Role
Join our Service Operations team, where you'll take ownership of Problem Management across our telecom’s services. You’ll manage the full lifecycle of problem tickets—from identification to resolution—while driving continuous improvement in systems, processes, and training.
Key Responsibilities
- Own and manage Problem tickets through their lifecycle (create, triage, resolve, close)
- Produce and analyse reports for Major Incidents, outage reasons, and service reviews
- Manage supplier performance at an operational level (reporting, analytics, service review meetings)
- Support continuous improvement efforts across Incident, Problem & Change areas
- Monitor KPIs and use data-driven reports to inform actions and improvements
What You’ll Bring
- Excellent communication and relationship-building skills with internal teams and external suppliers
- High attention to detail in data analysis and reporting
- Strong time management and ability to work independently and under pressure
- Proficient in Microsoft Office applications; open to learning new systems
- Commitment to improvement and customer care
Telecoms & Technical Knowledge
- Familiarity with telecoms operational processes (Incident, Change, Problem)
- Understanding of networks from fibre infrastructure to Layer 3 managed services
- Strong stakeholder engagement, analytical skills, and report writing
- Proven experience in delivering services to defined SLAs
- Commercial and business awareness
How to Apply
Submit your application online. Following the closing date, we’ll be in touch with an update. If you need further support, please reach out to - careers@neosnetworks.com
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Contract
Job function
* Job function
Administrative and Quality Assurance
* Industries
Telecommunications
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