12-month fixed term contract, Full Time (Maternity Cover)
Gerflor and Gradus offer products which are ideal for use in a wide variety of applications including healthcare, commercial office, education, retail, hospitality & leisure, and housing.
Products can be combined to provide a complete package that balances performance, aesthetics, and cost alongside environmentally responsible manufacturing processes.
Due to our ongoing success, we now have a vacancy for a Credit Controller (Construction Ledger Specialist) on a 12-month fixed term contract.
The Role
As our Credit Controller, you will be responsible for administering and maintaining the Sales Ledger and Credit Control function, ensuring UK and international customers pay promptly, liaising with internal and external customers to maximise cash flow and minimise queries, losses and risk.
Reporting to the Credit Manager, you will work towards achieving results which are in the best interest of Gradus and Gerflor, employees and physical and intangible assets, within reasonable bounds of personal judgement, competence, safety and law.
Key Responsibilities:
Credit Control
* Managing the sub-contract construction ledger specialised paperwork, payment allocations and retention payment periods.
* Using a firm but fair approach to ensure customers pay within agreed payment terms, communicating via telephone and email.
* Liaise with customers, Customer Services, and Sales teams to log, investigate, and resolve account disputes.
* Manage held order queues, working closely with customers, Customer Services, and Sales to ensure timely order release in line with payment terms and credit limits.
* Familiarity with the principals, functions and websites of credit insurers and credit reference agencies
* Set, maintain, and regularly review customer credit limits.
* Liaise with Insolvency Practitioners and solicitors where required
* Attend weekly stakeholder meetings and provide up-to-date reporting on overdue accounts and disputes
Sales Ledger Administration
* Record, post, and allocate daily customer receipts received via bank transfer, bank card, and cheque.
* Manage customer receipt queries and remittance processing.
* Weekly reconciliation of receipts received and posted.
* Liaise with Customer Services to report and manage proforma invoice payments.
* Process new account applications, including credit reference checks and credit insurance applications, and set up new customer accounts.
* Maintain existing customer accounts.
* Manage shared team email inboxes, responding to or forwarding correspondence as appropriate.
* Complete month-end reporting activities.
* Provide holiday cover, absence cover, and general support to colleagues within the Accounts Department during busy periods.
About you – what you’ll bring:
* Good knowledge and experience of construction industry credit control requirements (including retention and/or defects periods, variation work and main contractor discounts).
* Ability to learn and adapt to using new systems quickly
* Clear, concise and professional written and verbal communication skills, including telephone and face-to-face interaction
* Intermediate Excel skills, including pivot tables, lookups and SUMIFS
* Experience of working within a Finance department
* Customer service orientated aptitude, considerate and respectful when working with others
* Strong numeracy, organisational, administrative and problem-solving skills
* Comfortable working in a fast-paced office environment and meeting deadlines
* A proactive team player, able to use initiative and work independently
* Confidence, positivity and enthusiasm
* Able to listen attentively and interpret instructions effectively
* Self-assured and resilient when dealing with challenging situations
What we offer in return:
* Competitive salary
* 26 days annual leave plus bank holidays (4-5 days saved for Christmas)
* Additional annual leave purchase scheme (up to 5 days)
* Birthday Holiday
* Employee Benefits Platform (provided by VIVUP) which includes: -- - Employee Assistance Programme
- 24/7 free confidential advice
- Discounted high street shopping
- Cycle to work scheme
* Group life insurance and death in service
* Company Pension contribution
* Occupational Health Services
* Discounted Gym Membership
* Free parking on all sites