Salary: £32,000 - 34,000 per year Requirements: At least one year of hands-on IT support experience in a professional services setting Strong customer service skills across phone, face-to-face, and digital channels Disciplined and organized approach to managing workloads Proactive mindset with a commitment to continuous improvement Excellent troubleshooting and analytical ability High attention to detail Team-oriented with the ability to collaborate effectively Understanding of data protection and confidentiality requirements Awareness of Microsoft 365 and current industry technologies Formal IT certifications such as MCSA or multiple MCPs are highly advantageous Candidates working towards entry-level qualifications such as CompTIA A, MSDST, ITIL Foundation, or similar are also encouraged to apply Responsibilities: Deliver responsive, high-quality technical support across a broad technology landscape Diagnose and resolve hardware, software, and application-related issues Manage incidents and service requests through to completion within agreed timeframes Undertake user and server administration tasks Support and guide colleagues within the IT team where appropriate Assist with ongoing IT improvement projects Technologies: Hardware Support ITIL Microsoft 365 Office 365 Active Directory Citrix Excel Mobile Windows More: We are delighted to be partnering with a well-established and highly regarded law firm in their search for an IT Analyst to join our Service Team in Manchester. This is an excellent opportunity for a customer-focused IT professional to play a key role in delivering high-quality technical support within a professional services environment. Our working hours are 35 hours per week with rotational shifts between 08:00 and 18:00, and we offer paid overtime, exposure to project work, and opportunities for ongoing professional development. You will also have the option to work from home one day a week. last updated 9 week of 2026