Overview
Service Advisor (Automotive - Commercial Vehicle sector)
Salary: Up to £40k Basic Salary depending on experience + Benefits
Location: Peterborough
Working hours: Full time, flexible working hours
The Role
As a Service Advisor, you’ll be the key point of contact between customers and the workshop, ensuring a smooth, efficient and friendly service from booking through to vehicle handover. You’ll be responsible for managing schedules, liaising with technicians and suppliers, and keeping customers updated at every stage.
Key Responsibilities
* Act as the main contact between customers and workshop teams
* Book and schedule servicing, MOTs and repairs for HGV Commercial Vehicles
* Liaise with suppliers, order parts and manage job cards through to invoicing
* Provide regular updates to customers and handle queries professionally
* Support colleagues to achieve performance targets
* Maintain a clean, professional reception area
* Take part in ongoing training and development
What you will need
* Minimum 3 years’ experience ideally in the HGV commercial vehicle automotive service or repair sector although light vehicle would be considered
* Strong customer service skills and excellent written & verbal communication
* IT Literate familiar with automotive databases
* Highly organised, detail-focused and comfortable under pressure
* Enthusiastic, flexible and a strong team player
* Valid driving licence required
* Ongoing training and development opportunities
* Team events and corporate days
This is a fantastic opportunity for an experienced Service Advisor to take the next step in their career within a supportive and customer-focused environment. If you’re passionate about delivering excellent service and want to join a forward-thinking automotive team with genuine prospects for growth, we’d love to hear from you.
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