Job ID: 10423521 | Amazon UK Services Ltd.
Overview
We’re seeking an experienced Operations Manager to join our Customer Fulfillment team. You’ll operate out of one of our dynamic Fulfillment Centers, where we manage fast-moving inventory and develop industry‑leading workflows. As an Operations Manager, you’ll deliver inspiring, supportive leadership for the teams you manage while rolling up your sleeves and getting involved whenever necessary.
Job Description
Your role will be pivotal in the overall management, control, organization, and direction of either Outbound, Inbound, or Customer Returns operational areas of your FC. Your responsibilities will include, amongst others:
* Maintaining Health and Safety standards within your remit area while promoting an inspiring Health and Safety culture on‑site.
* Becoming a subject‑matter expert on specific, larger‑scale processes and activities within FCs, such as 5S audits.
* Managing timely data collection and updating operations metrics on an hourly basis in your inventory control and systems environment.
* Aiming to achieve productivity targets, reduce cost per unit, eliminate errors, and ensure an excellent customer experience.
* Working closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules, and performance levels.
* Implementing process change and contributing to cross‑functional Six Sigma initiatives within your site and the broader Amazon EU Operations network.
A Day in the Life
https://youtu.be/Ei13SAKEDUY
Basic Qualifications
* Bachelor's degree or Master's degree in business, data science, public administration, finance, engineering, human resources, or a related field.
* Experience in a people‑management role managing at least 2‑3 managers and indirectly 50+ people.
* Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels.
* Experience using data to influence business decisions.
Preferred Qualifications
* Experience with Six Sigma tools and Lean techniques.
* Experience within a distribution center, logistics, or manufacturing environment.
* Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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