Permanent, Full-Time (37 hours per week)
Do you love helping people and solving problems? Are you confident on the phone and great with IT?
If so, this could be the perfect role for you. You’ll be part of a busy, friendly team where every day you make a real difference, helping customers navigate the ever-changing benefits system as a Money Advice Assistant.
Why you’ll love working with us:
• A role that really matters - you’ll be helping people stay in their homes and manage their finances.
• Hybrid working - while there’s scope to work from home and adjust your hours when needed, this is a customer-facing role, so most of your time will be spent in our welcoming offices, working alongside colleagues and meeting tenants face to face.
• Core hours are Monday to Friday, 8.30am to 5pm - no evenings or weekends, giving you a great work-life balance. Plus, our Maximising Our Potential approach means you’ll have flexibility, whether that’s a medical appointment, a school event, or other personal commitments.
• A supportive team and plenty of opportunities to learn and grow in a fast-paced environment where no two days are the same.
What you’ll be doing:
• Helping customers claim the support they’re entitled to for housing costs and understand their payment commitments.
• Giving basic money advice and guidance on benefits.
• Working closely with the Lettings team during sign-ups, focusing on financial wellbeing.
• Handling calls and managing cases using IT systems.
• Delivering accurate, customer-focused service that helps sustain tenancies.
What we’re looking for:
• Ideally, knowledge of Universal Credit and the benefits system.
• Strong IT skills
• Confident telephone communication and excellent customer service.
• Ability to prioritise and stay calm under pressure in a busy team.
• Experience managing a demanding workload and meeting deadlines.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on SKylight terms and conditions.
The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.
We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
If you require any reasonable adjustments to complete your application, please contact the People & OD Team on.
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.
Please note: We encourage you to apply early! We will be reviewing applications and conducting interviews on a rolling basis throughout the campaign so we may close the advert sooner if we find the right candidate.
What happens next?
If you’re shortlisted, you’ll first be invited to an informal Teams call with members of the team which will be a great chance to ask questions and get a real feel for the role.
Formal interviews will take place on Thursday 4th December 2025 so please ensure you’re available.