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Manager - People Operations Excellence ROW
View more categories View less categories Sector Human Resources ,Operations and Facilities Management Role Manager Contract Type Permanent Hours Full Time
Job Details
Salary: Competitive per annum
Hours: 37.5 per week, Monday to Friday
Location: Hybrid, 3 days a week in our VHQ, Crawley
Contract: Permanent
Closing Date: 7th May 2025
In a nutshell
At Virgin Atlantic, we are committed to delivering exceptional service and creating memorable experiences for our customers. We are seeking a dedicated and experienced professional to join our People Operations team as the Manager - People Operations Excellence, ROW. This role is pivotal in supporting our overseas People Operations teams and ensuring high performance across the globe.
As the Manager - People Operations Excellence, ROW, you will ensure the high performance of People Operations Rest of World, providing immediate and long-term support to our overseas People Operations teams. You will balance tactical with strategic initiatives, influencing our happiness score and ensuring the smooth delivery of our People Operations.
This role reports to the Head of People Operations and sits within the People Operations directorate. You will work closely with various stakeholders, including Cabin, Airports, Pilots, Customer Centres, and Retail, to drive excellence and compliance outside of the UK.
Day to day
* Support the Head of People Operations in delivering innovative and progressive ways of building a community between the People Team and the wider company.
* Troubleshoot and implement new ways of working to remedy issues and engage others in the future vision for the function.
* Managing a team of 3, providing coaching and development within role, drive high performance and conduct reviews and appraisals.
* Use data and insights to deliver a performance-led culture that contributes to our happiness, NPS, and VOC targets.
* Drive excellence and compliance outside of the UK, ensuring all areas are supported during the moments that matter.
* Deputise for all People Operations managers in their absence, ensuring continuity and high performance.
About you
* Experience in leading and managing teams, with good business acumen and curiosity in operational environments such as airlines or airports.
* Strong data and insight experience, as well as transformational and project management expertise.
* Must be an HR generalist with experience of delivering ER processes and exposure to Payroll and HR functions.
* Proven experience in working global remits from an HR perspective, specifically covering the US, Asia, and South African markets.
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Be yourself
Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ( [email protected] ) feeling confident that we've got your individual considerations covered.
Company
Richard Branson founded Virgin Atlantic in 1984 with the intention of shaking up the aviation industry. Since then, we’ve grown from a small team, one 747 plane and a single route, to a global network that employs thousands of wonderful people worldwide.
We’re not just your average airline. We’re a family-centric one who recognises togetherness as a hugely important aspect of life. We support and care about our employees and their families, which makes Virgin Atlantic a special place to work and the long-haul airline our customers fall in love with.
When it comes to our people, they’re a passionate lot, united in creating something different. It’s always been like this. It’s in our DNA, and it was ignited within us from the moment we started flying. So, step on board, get ready to find your purpose, embrace your human spirit and let it fly.
Our ways of working
We’re on a mission to become the most loved travel company, but with this comes great responsibility. We must support all of our people to embrace a growth mindset. To think like a start-up and act like an owner of Virgin Atlantic and to live our values every day. Our ways of working are designed to reflect the balance of happiness, productivity, collaboration, and team spirit that make us uniquely Virgin. We have built our approach on six core principles, recognising work as an activity, not a place. The focus is less on when and where people work, collaborate, or learn, but on their performance and outcomes. This is built on a foundation of trust and celebrates the diversity of our people, embracing that we all have different work-life considerations and varying times when our energy is highest.
Our people & networks
At Virgin Atlantic, we want to inspire everyone to take on the world, championing inclusivity, activism, and challenger spirit. It guides us in everything we do as we strive to make progress on the issues that matter most. We know difference is a strength, enabling us to be a force for good for our employees, customers, and communities. We aim to be an employer of choice, and our purpose, the belief that drives us, is that everyone can take on the world. We’re committed to bringing together a workforce that reflects the society we live in, creating an environment that supports diversity, equity, and inclusion, and allowing all our people to bring their whole selves to work.
Supported by their own Executive Ally, our four employee networks are employee-led communities where our people can connect, celebrate and support each other. The networks work together to raise awareness of Diversity, Equity, and Inclusion across the business and, through regular conversation, inform the actions we need to take as an organisation to create an environment where everyone feels they belong.
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