Purpose To process and administer customer applications and records relating to benefits/business rates/ tax/ financial assessments, to ensure that customers receive the right outcomes. This role will support the process by undertaking calculations and more straightforward assessments, making decisions within a framework with regards to eligibility, assessment, payments, and liabilities. About * Maintain accurate and up-to-date Business Rates and BID Levy records, ensuring compliance with relevant legislation and regulations. * Handle enquiries from the public, colleagues, and external organisations promptly and professionally, providing accurate advice and guidance. * Investigate and resolve queries related to Business Rates and BID Levy * Liaise with external and internal partners and agencies to ensure accurate billing and collection of Business Rates and BID Levy * Conduct regular audits and reviews to identify and rectify any discrepancies or errors in Business Rates and BID Levy records. * Stay updated with changes in legislation and regulations pertaining to Business Rates, ensuring accurate advice and compliance. * Communicating by telephone and digital channels * Maintaining and balancing the Valuation Office Agency schedules Required Basic DBS NVQ Level 2, or equivalent. Experience of customer-facing service delivery. Experience of processing data and undertaking complex calculations. Knowledge of...