We're looking for 2 kind, compassionate and resilient Waking Night Support Workers to join our Mental Health service in Ealing. £28,808.00 per annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Our benefits include: * Annual leave increasing up to 30 days with length of service * Free DBS (take this out if BSW advert) * Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card * Fully paid induction programme and further training * ILM courses and Apprenticeship Programmes * Cycle to work scheme * Employee Assistance Programme for 24-7 confidential support This is a Waking Night role working to support young people throughout the night at the service. This role consists of four weekly shifts from 22:00 to 08:00, with double cover for each shift. What you'll do: - Building supportive, trusting relationships with young people and creating a positive atmosphere - Working proactively with other members of the team to handle the service caseload and administrative responsibilities - Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals - Co-producing ongoing assessment and management of risks in collaboration with young people with an attitude of 'positive risk taking' - Providing support with daily living activities, including practical assistance to support young people s to independent living e.g. budgeting, cooking, establishing a night time routine - Supporting young people to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene - Assisting in the recording and reporting of customer incidents - Managing referrals, completing assessments and obtaining and maintaining all relevant paperwork - Developing productive relationships with partner organisations to improve service outcomes - Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues - Involving young people in the design, development and delivery of the service - Encouraging and enabling tenants to pay their rent and avoid personal debt - Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc - Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager About you: - Ability to advocate for young people in different professional and community spaces - Values working collaboratively with young people to ensure the service best meets their needs. - An understanding of peoples' contexts and how this might be impacting them their lives and mental health - Cultural awareness and respect for the many different ways a person might make sense of their experiences and distress. - We welcome applications from people with lived experience of some of the challenges that this service aims to support with for example, mental health difficulties. - Plans and encourages involvement in local activities. - Approachable and open behaviour - Recognises the value of both 1:1 working with young people and the importance of working working as part of a group or team What you'll bring: Essential: - Up to NVQ Level 2/3 or equivalent or experience supporting young people or people experiencing mental health challenges. Desirable: - Experience working in complex mental health environments About us: We have a strong social purpose and we live and work by our values: * We focus on Excellence and innovation. * We are Caring and Compassionate. * We are Inclusive and Trusted. * We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.