New Resource Recruitment is proud to be working with a specialist manufacturer of sustainable living solutions in their search for a Customer Services Coordinator. This office-based role plays a key part in delivering high levels of customer care through accurate and timely sales order processing, supporting contracted delivery schedules. You’ll work within a close-knit team, reporting to the Customer Service Manager and collaborating closely with external sales and technical teams to ensure excellent service. Key Responsibilities: * Provide high-quality customer service, handling standard and complex enquiries while ensuring clear communication across departments. * Manage and update customers on order progress; coordinate internally with Logistics and other teams to fulfil service requirements. * Support assigned customer accounts, escalate wider issues (e.g. pricing discrepancies, account setups) to Account Managers, and process relevant credit notes including rebates and machinery support. * Maintain accurate records in SAP and CRM systems, including weekly reports on unresolved issues. * Collaborate with Credit Control to address account concerns and help identify pricing errors when needed. * Uphold professional standards in conduct, organisation, and customer confidentiality. * Share updates within the team to support collaboration and take on additional duties as required...