Location: 4, Vale Retail Park, Vale Park Drive, Aylesbury, Buckinghamshire, HP20 1DH
Contract Type: Permanent
Hours: Part-time (Contracted Hours: 16)
Salary: £12.21 per hour
Reference: 34642
Overview
Store Colleague role at Pets at Home, focused on delivering exceptional customer service in our pet care centres. The role is at the heart of the customer experience, helping to drive loyalty to our brands.
Responsibilities
* Exceed customer expectations by delivering outstanding service and maintaining high pet care standards.
* Build strong customer relationships and ensure smooth store operations.
* Engage with customers to enhance their experience with our products and services.
What You Will Bring
* Outstanding Customer Service: Personalised and attentive service that makes customers feel valued.
* Strong Communication Skills: Clear verbal and written communication.
* Effective Problem-Solving: Quick and efficient issue resolution.
* Eagerness to Learn: Interest in ongoing development.
* Target Focus: Understanding the importance of achieving retail targets.
* Teamworking: Collaboration to deliver excellent service and meet centre goals.
* Flexibility: Willingness to work shifts including evenings, weekends, and some bank holidays.
Benefits
* Attractive rates of pay
* Paid holidays
* Additional leave for birthdays and special occasions
* 20% colleague discount in Stores
* discretionary annual bonus scheme
* Access to other discounts and benefits
* Opportunity to do charity work in your local community
* Career progression
About Us
At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing and enhance our lives in many ways. Our trusted retail colleagues support pets and the people who care for them, with Vets for Pets and pet groomers providing specialised services. Our charitable foundation also supports pets and their people in need. We are one pet family with a shared love of animals.
We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications to manage the process efficiently.
Our preferred method of contact is via email. Please check your junk/spam folder to ensure you receive communications.
Diversity and Inclusion
“We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People.”
Organisation: Pets at Home
Date Posted: 30-09-2025
Expiry Date: 02-10-2025
Apply now
Seniority level: Entry level
Employment type: Part-time
Job function: Sales and Business Development
Industries: Retail
Note: This job posting includes general information about responsibilities and qualifications. Any additional roles or duties may be assigned as needed.
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