ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. JOB DESCRIPTION About the role We have an opportunity for a Housing Customer Liaison Manager to join our team on a full-time, permanent basis. You will lead and motivate our team of mobile Customer Liaison Officers to deliver a visible and accessible face-to-face service to both our homeowners and rental residents. You will be a key contact for local stakeholders across the operating area, promoting a positive perception of Guinness with both stakeholders and residents, thereby enhancing our reputation in the area whilst working closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our residents. This role covers Sheffield, Rotherham and the surrounding areas. Travel will be a key part of this role, so you will need a full UK driving licence and access to your own car. What we are looking for Were a customer-focused organisation, so we know that how we do things is just as important as what we do. Youll not only be an experienced Housing professional, but youll also have great customer service skills and a willingness to go the extra mile to get the job done. Youll also be able to demonstrate: Experience in leading, coaching, performance managing and motivating remote teams, and contractors, in a high-performance culture. Experience in delivering exceptional service to a diverse range of customers through others. Experience in managing and prioritising resources effectively to meet demand. Experience in managing and coaching performance and getting the best out of individuals and teams. Ability to analyse data and draw conclusions to improve performance. Excellent written, oral and interpersonal communication skills. Ability to present information concisely to senior managers and other stakeholders, to support and influence decision-making. Proven budget management skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. To learn more about the key responsibilities of the role and make sure you meet the essential criteria, please take a look at the role profile. When you apply, please make sure you send us your personal statement alongside your CV outlining your skills, knowledge and experience with evidence of how these meet the essential criteria in the role profile. Interviews will be held on Monday, 23rd March. REEDTGP Benefits Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme