A close-knit team based in Hatfield is looking for an outstanding Senior Customer Service Advisor, working closely with the Head of Customer Services to provide support. Along with a salary of up to £34,000 per annum, you will receive a range of benefits including pay increases depending on performance and attitude, 22 days holiday plus bank holidays and a company pension scheme. You will be a friendly, confident person who works well under pressure, can find solutions to problems and can think on your feet. The office is fast paced and sees high volumes of calls and orders so you need to remain calm with meticulous attention to detail, and you must have worked in a senior position previously. The team work with retail customers processing orders, repairs and enquiries within this busy and vibrant sales support department. You will only be dealing with business customers. This is a lovely modern office close to the main line station. This company's success lies in their fervent attention to detail and unrelenting passion for exceptional quality, design and service. As Senior Customer Service Advisor, your key responsibilities will include: Managing order processing, core product orders and repairs accurately and in line with their charter Providing a positive experience through all communication channels Using analytics resulting in intelligent business decisions and account management Solving queries quickly an...