Salary: £38,220- £42,839 per annum
Grade: JK
Vacancy Hours: Full time, 37 hours per week
Contract Type: Permanent
Interview Date: w/c 20 October 2025
Venue for Interview: County Hall, Northallerton
Location: Northallerton, North Yorkshire
The Corporate Complaints Team is a small, friendly, specialist team dealing with complaints, MP enquiries and other cases. This role is a good opportunity to learn about all services that the Council provides, offering a varied and challenging role.
Your main responsibility would be to deal with stage 2 complaints and enquiries from the Local Government and Social Care Ombudsman and Housing Ombudsman, but you will also deal with other cases as appropriate – logging, monitoring, responding or passing to an appropriate officer as necessary. There will be occasions for formal investigation work, so experience in this area would be advantageous.
A key part of this role is to provide advice and support to other service teams across the Council and a good knowledge of complaints handling and the Council's procedures would be helpful. You may be asked to provide performance information, written guidance or training as necessary.
There is an expectation that there will be significant autonomy to manage this busy workload, though we are a small team, who work closely together.
We are seeking a highly motivated individual to join our Corporate Complaints Team. We are looking for someone who:
* Is customer focussed ·
* Is an excellent communicator, who can deal with a range of people, often distressed, vulnerable, dissatisfied or emotional and can establish working relationships quickly
* Has a good eye for detail, and can produce high quality written responses
* Is self-motivated, conscientious, well organised and flexible
* Is able to prioritise a varied and busy workload and work to deadlines while under pressure
* Is an accurate, thorough record keeper with good ICT skills
* Can deal with confidential, sensitive information and challenging situations in a professional and calm manner
The team is based at County Hall, Northallerton, but operates hybrid working with the opportunity to work from home for part of the week.
For an informal discussion regarding this position, please contact Dani Reeves, or Amy Dodds,
Key Dates:
Closing date: 15 October 2025
Interview date: w/c 20 October 2025
Key Documents:
Job
Total Rewards
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.
North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.
Complaints and Commendations Officer
Salary: £38,220 - £42,839
Posted: 02/10/2025
Closing date: 15/10/2025
Closing time: 23:59