The role holder will work with other SEN professionals in the Inclusion and SEND service to ensure effective, proactive support of families of children with SEND and young people with SEND. The role holder will be on the front line of communication, arranging face-to-face meetings with families, taking calls on Teams or the phone from parents/carers and young people and being the main point of contact for that family until the enquiry or required action is resolved. This includes maintaining regular communication with families to provide progress checks, undertaking an annual check to ensure any details held are still relevant, accurate and up to date, and gathering feedback on the service user experience. In liaison with colleagues across SEND services the role holder will ensure the synergy database and SEN files are accurate, kept up to date and will chase, update and distribute any documents as required. This will also include communicating with families and schools with regard to deadlines, triaging and actioning calls and email enquiries as the first point of contact and any other appropriate duties as requested by the line manager. Through delivery of SEND support duties, the post holder secures the best outcomes for children and young people with SEN. This role requires the post holder to manage and prioritise their own work whilst also being collaborative, informative and person‑centred in all aspects of work. The position will be subject to an enhanced criminal record disclosure check.
About Cornwall Council
Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff, helping to provide our employees with a greater work/life balance while still ensuring that service needs are met.
Key benefits include:
* Experience in a relevant education, health or social care setting.
* Strong organisational skills.
* Confidence in developing effective working relationships across a range of departments.
* Knowledge of the SEND code of Practice (0-25), and associated regulations. A competitive salary and access to the Local Government Pension Scheme.
* Generous annual leave and flexible working arrangements.
* Ongoing professional development and support for further qualifications.
* A competitive salary.
* A defined benefit pension scheme based on your career average earnings, including the option for extra voluntary contributions.
* A generous annual leave entitlement with the potential to purchase additional leave.
* A national award‑winning employee health and wellbeing programme.
* Employee benefits scheme giving access to a wide range of discounts to local and national goods and services.
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