Overview
OpenText Reading, England, United Kingdom. OpenText is a global leader in information management, with a culture based on innovation, creativity, and collaboration. We are hiring talent to help shape the future of information management. This role is part of the Advanced Customer Services (ACS) team and requires fluency in German.
Responsibilities
* Drive Subscription Sales: Manage the entire sales cycle for ACS subscription offerings—from qualification through to close—focusing on annual support packages.
* Collaborate Cross-Functionally: Partner with Renewal Account Representatives (RARs), Customer Managers (CMs), and Account Executives (AEs) to identify and develop sales-qualified leads.
* Pipeline Management: Maintain an accurate and up-to-date sales pipeline using Salesforce (SFDC); qualify leads passed via the lead share model and actively prospect within assigned territories/accounts.
* Customer Consultative Engagement: Conduct discovery sessions, deliver value-based pitches, and align ACS offerings with customer goals such as uptime, system health, proactive planning, and IT resource augmentation.
* Quota Accountability: Achieve or exceed monthly and quarterly revenue targets through effective territory management and customer engagement.
* ACS Champion: Serve as a subject matter expert and advocate for ACS offerings, reinforcing the value of proactive support and premium services.
What You Need To Succeed
* Languages: Fluency in German is required; additional languages are a plus (French).
* Experience: 3+ years of inside sales experience, preferably in enterprise software or subscription-based services.
* Sales Acumen: Proven track record of closing mid-market to enterprise deals with a focus on support services, value selling, and solution positioning.
* Collaboration: Demonstrated success working in a matrixed sales environment; able to navigate complex internal dynamics and engage multiple stakeholders.
* Extreme Customer Focus: Prioritize customer success at every stage of the sales process by understanding their operational needs, business objectives, and pain points. Act as a trusted advisor by offering relevant ACS solutions that improve customer outcomes, adoption, and satisfaction.
* Communication: Strong presentation and negotiation skills, both written and verbal, with an ability to influence technical and business audiences.
* Tools: Proficiency in CRM systems (Salesforce preferred) and virtual engagement platforms.
Equal Opportunity
OpenText's Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact hr@opentext.com.
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