Overview
We are pleased to offer an exciting opportunity for a Healthcare Support Worker to join the Outpatients Department at Watford General Hospital. West Hertfordshire Teaching Hospitals NHS Trust operates across three sites — Hemel Hempstead, St Albans, and Watford. Although this role is primarily based at Watford Outpatients, you may occasionally be required to travel or work across sites depending on service needs.
This is a full-time post (37.5 hours per week), Monday to Friday. The role is daytime only, with no night duties required. Working hours may vary based on service requirements and may include different start and finish times.
Our Outpatients Department covers a broad range of medical and surgical specialties, and previous experience in an Outpatients setting is desirable.
Important information – Please note we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
Responsibilities
* To assist and chaperone patients who are attending clinics in the Outpatients Department.
* To set up and oversee clinics of varied specialties.
* To assist the Registered Nurse with specified clinical activities.
* Under the supervision of the Registered Nurse, prepare and undertake agreed clinical activities with patients in clinics.
* To prepare and maintain the environment for clinical activity.
* To ensure the privacy, dignity and individuality of the patients at all times.
* To be flexible in the performance of the post, particularly regarding clinics, hours and OPD site, and to carry out any other reasonable duties as requested by senior staff.
About the Trust and Working Environment
With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive.
We offer a variety of flexible working options as we recognise the importance of a good work life balance. www.westhertshospitals.nhs.uk/flexibleworking
Additional Information
If you have a disability or long-term health condition and require support or guidance please contact westherts.recruitment@nhs.net
If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment. If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Knowledge and Skills
* Communicate effectively with patients, relatives, and staff, maintaining confidentiality and providing clear information and reassurance as needed.
* Knowledge of digital systems is preferable as the service uses Cerner to record patient detail.
* Keep clinic areas clean and well-organised, replenish stock and equipment, and ensure a safe, hygienic, and efficient environment.
* Work collaboratively with the multidisciplinary team, support infection control and health and safety procedures, and promptly report any concerns related to patients or the environment.
Expiry This advert closes on Thursday 18 Dec 2025.
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