We are looking for a passionate and proactive Visitor Experience Manager to join our team on a minimum hours (24 hrs per week) contract on a fixed-term basis.
This is an exciting opportunity to play a key role in delivering an outstanding, world-class visitor experience at Silverstone Museum.
As Visitor Experience Manager, you will take responsibility for the smooth and safe daily operation of the museum, acting as the senior person on site during your shifts. You will lead and support our front-of-house team, ensuring every visitor enjoys a memorable and engaging experience.
Key Responsibilities
Visitor Operations
* Act as a key holder, opening and securing the museum
* Complete daily opening and closing procedures, including building and exhibition checks
* Deliver daily briefings to staff and volunteers
* Supervise and support the front-of-house team throughout the day
* Monitor visitor experience, cleanliness, and health & safety standards through regular walkthroughs
* Handle visitor queries, feedback, and complaints professionally
* Maintain team welfare and appearance standards
* Liaise with Silverstone Circuit teams, contractors, cleaning and security staff
* Ensure contractors comply with on-site procedures
Event & Venue Hire Operations
* Support the setup and breakdown of museum event spaces
* Act as the main on-site contact for venue hire clients
* Coordinate with external catering partners and contractors
* Ensure seamless delivery of events alongside daily operations
People Management & Leadership
* Ensure appropriate staffing levels and first aid coverage
* Monitor team performance and provide real-time coaching
* Support volunteers & employees encouraging a positive team culture
* Communicate operational updates clearly and effectively
Health, Safety & Facilities
* Participate in first aid response and ensure equipment is maintained
* Respond to incidents, complete reports, and escalate where required
* Carry out daily safety checks and log issues
* Lead emergency responses, including evacuations
* Ensure all on-site activities comply with health & safety regulations
About You
We are looking for someone who:
* Has experience in a visitor-facing, leisure, hospitality, or cultural environment
* Demonstrates strong leadership and team supervision skills
* Is highly organised, proactive, and solutions-focused
* Has excellent communication and customer service skills
* Can confidently manage operational challenges and make decisions under pressure
* Has a good understanding of health & safety practices
* Is flexible and able to work across weekends, holidays, and events
What We Offer
* The opportunity to be part of a dynamic and engaging visitor attraction
* A varied role combining operations, customer experience, and events
* A supportive and collaborative team environment
* The chance to contribute to delivering exceptional visitor experiences
How to Apply
If you are enthusiastic about delivering unforgettable visitor experiences and thrive in a fast-paced environment, we would love to hear from you.