Role Overview
As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand. You will provide high‑level service at every turn, from initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor.
Your responsibilities include processing deliveries, replenishing stock, and merchandising the latest garments on the shop floor. You will create welcoming experiences that showcase the best of our brand, guide customers through their journey, and collaborate with your team to create moments that matter.
Previous experience in customer service and familiarity with fabrics are nice to have, but not mandatory.
Qualifications
* Customer‑focused: You enjoy engaging with people and are committed to delivering excellent service.
* Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
* Action‑oriented: Proactive and driven to take initiative and get things done with quality.
* Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others' perspectives and needs.
* Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
* Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
* Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
* English language skills
Preferred Qualifications
* Understanding of store operations & customer service skills from previous retail experience
* Confident in offering customers advice on fashion trends, materials, sizing etc.
Additional Information
These are part‑time positions (Permanent and Temporary) with contracts of 20 hours a week. Please apply by sending in your CV in English as soon as possible.
Right to work: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.
Benefits
We offer a 25% staff discount across all H&M Group brands. Each employee is included in the H&M Incentive Program (HIP).
Inclusion & Diversity
We are committed to an inclusive, diverse and equitable workplace.
Company Overview
Cos offers a wardrobe of ready‑to‑wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with a focus on craftsmanship.
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