Regulatory advisor

Your new company
Join a well-established and customer-focused organisation operating within a regulated environment. The business is committed to delivering excellent customer outcomes and maintaining the highest standards of regulatory compliance. Due to continued growth, an opportunity has arisen for a Regulatory Administration Executive to support a busy Regulations team.

Your new role
As a Regulatory Advisor, you will play a key role in supporting the day-to-day operations of the Regulations team. You will be responsible for managing and triaging high volumes of emails across multiple mailboxes, logging DSARs (Data Subject Access Requests), complaints, and claims within regulatory timescales, and ensuring service level agreements are consistently met.

Key responsibilities include:

• Logging DSARs, complaints, and claims within 24 hours of receipt.
• Issuing acknowledgement letters to customers and Claims Management Companies (CMCs) within regulatory deadlines.
• Managing multiple shared mailboxes and processing correspondence efficiently.
• Monitoring daily exception reports to ensure compliance with SLAs.
• Obtaining call recordings and supporting DSAR requests.
• Contacting customers and CMCs where required to resolve queries.
• Supporting monthly CCA remediation activities.
• Assisting with FOS (Financial Mediator Service) referrals and...