Hours: Monday to Friday, 9:00am – 5:00pm We are seeking an experienced helpdesk administrator, to work as part of a well-established team, answering, processing and triaging maintenance calls from the stores and warehouses, logging the in-depth details and adding photos on the in-house system. Part of the call logging process will be to determine the priority level of the job and possible repair/resolve the issues over the phone (training given). Key Responsibilities * Updating store information on in-house system * Uploading Compliance certificates to in-house system * Checking sub-contractor jobs have been completed and if any further works are required. * Checking on existing calls, following up on jobs already logged * Arranging Sub-contractor visits with stores * Booking hotel for engineers * Booking engineers into the shopping centres using their portals * Undertaking tasks accurately and within a timely manner * Maintaining confidentiality at all times * Communicating effectively with all stakeholders * Abiding by all Company policies and procedures * Meeting corporate objectives and those set by the Property Director * Complying with the Data Protection Act 1998 Skills & Experience * Effective team working * Experience within an administration role is essential * Have excellent telephone manner * You will be able to communicate effectively with all Departments within the Company * An understanding of general maintenance issues is an advantage