Are you an experienced Receptionist/Administrative assistant or someone with transferrable skills who is good with people and can balance a varying workload? The Patient Services Advisor teams across Groves Health are the lynchpin of our business and support the Group to provide a first class service to our patients and the wider community.
The role:- This is a varied role which will give you the opportunity to have exposure to different parts of Reception/Administration on a rotating basis within a busy GP surgery. Some of your duties will include:-
* Booking telephone appointments with patients
* Managing the incoming email inbox and patient requests
* Responding to patient queries via the Practice website dashboard
* Greeting patients when they arrive in the Practice and dealing with queries
* Calling patients on behalf of GP's to book appointments and relay information
* Managing incoming mail and distributing/scanning accordingly
* Opening and closing the Practice
* Working with outside agencies such as Pharmacies and Care homes for patient care
* Registering new patients
* Using Practice software such as EMIS, Docman (training provided) and Office products
The candidate we are looking for:-
* Confident and personable individual with the skill set to liaise with a diverse range of patients and colleagues
* Good written and verbal skills
* Ability to work as part of a team
* Ability to work within a busy environment with varying business need
* Skilled in workload management
* Excellent customer service skills with the patience to listen and find resolution
* Conscientious of the work we do and the community we serve
The important bit:-
* 28 days annual leave (inclusive of bank holidays)
* Full training provided with further career development opportunities
* Close to transport links
* Internal workshops
* Great social calendar with our Summer Roadshow and Christmas party - and a few surprises thrown in throughout the year
* A forward thinking business with our colleagues and patients at the heart of what we do
* Birthday day off
Job Types: Part-time, Permanent
Pay: From £12.21 per hour
Benefits:
* Company pension
* Cycle to work scheme
Work Location: In person