Adecco are seeking a highly capable and motivated Complaints Officer to join our Local Authority clients Housing Needs, Homelessness, and Prevention team. This is a key role focused on enhancing service delivery through effective complaint resolution, stakeholder engagement, and continuous improvement initiatives. About the Role This position plays a critical role in ensuring that customer feedback is handled with professionalism, empathy, and efficiency. You will be responsible for managing complex complaints, responding to member enquiries, and identifying opportunities to improve service quality and operational effectiveness. The role requires close collaboration with colleagues across all levels of the organisation, including senior leadership. Complaints Officer Public Sector - Local Authority Temporary Role - 6 months with possible extension Full Time - Monday to Friday, 36 hours per week £31.65 per hour Umbrella Hybrid Working - 2 days per week in office (based in Croydon) IT equipment provided ASAP start Key Responsibilities Manage and respond to Stage 1 & Stage 2 complaints and member enquiries related to Housing Needs, Homelessness, and Prevention. Analyse trends in customer feedback to inform service improvements. Develop and maintain strong working relationships across departments to support a culture of continuous improvement. Contribute to strategic initiatives by providing insight into customer experien...