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Join to apply for the Visitor Services Assistant (x2) role at Dorset Museum & Art Gallery
We are hiring for two Visitor Services Assistants (VSAs)
* Casual/temporary
* Thursdays (9:30am - 5:30pm)
As a Visitor Services Assistant (VSA), you will support the Front of House Team and assist with the management and maximisation of Dorset Museum & Art Gallery's (DMAG) income from museum admission, shop sales, event ticket sales, and membership.
Responsibilities
The main activities of the role are described below. This is not intended to be an exhaustive list of duties but a guide to main priorities.
* Support the day-to-day organisation and running of the Welcome Desk and Museum Shop, supporting visitors with all aspects of their experience.
* Support the Visitor Services Management Team in managing the activities of volunteer teams relevant to the above areas.
* Support the Head of Operations in meeting revenue targets for the Shop, Admissions and Event Tickets.
* Sell tickets, operate an EPOS system till and adhere to our cash handling procedures.
* Ensure that the highest level of service is given to all visitors and customers.
* Answer visitor telephone and email enquiries, dealing with these wherever possible.
* Unlock the building and open its galleries at the start of the shift and lock up, set alarms and secure the building when it closes.
* Provide staff cover and support for events and talks held at DMAG during the evening, at weekends, or unusual hours.
* Experience of working or volunteering within a customer facing role.
* Experience of engaging with the public.
* Demonstrable ability to use tills and EPOS systems.
* Previous experience in a museum or heritage environment.
* Proven experience of working with volunteers.
* A creative approach to problem solving.
* Proven ability to work in a team in a hands on environment.
* IT literate, notable MS Outlook, Word and Excel.
Deadline for applications: Midnight on Friday 18 July 2025
Interview date: Wednesday 6 August 2025
For more information about the roles, please visit: Work with us - Dorset Museum & Art Gallery
Please submit your application by sending the completed forms to enquiries@dorsetmuseum.org
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Other
Job function
* Job function
Administrative
* Industries
Museums, Historical Sites, and Zoos
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