The Role : Property Managers Assistant - HYBRID WORKING ONCE TRAINED Location: Harlow Working Hours: 37 hours per week Salary: £24,000 with annual increments Reports to: Property Managers Assistant Team Leader Job Summary You will assist Property Managers to enable them to manage their portfolios, so as to maintain, administer and supervise an assigned portfolio of properties with dedicated flat management directors and leaseholders to achieve the highest levels of service in accordance with agreed business standards. Thiis role is fast paced and requires someone with great organisational skills Responsibilities & Duties • To maintain 48-hour communications response with all clients, leaseholders, contractors • To respond to telephone calls and messages within 24 hours. • To maintain polite and professional communications within all correspondence whether verbal or written. • Day-to-day to proactively develop service levels across your portfolio to exceed client expectations. • Review To-Do list with Property Manager regularly to allocate work and keep up to date with issues on sites. Discuss outstanding items with Property Manager’s daily and chase. View the full to-do lists weekly. • Receive all phone calls and live chats relating to sites. • Ensure all post for Property Manager is sent out. • Keep all Key records up to date • Arrange for keys to be supplied to contractors for works as necessary. • Liaise with contractors regarding required works and quotes as necessary • Keep all documents folders up to date with relevant information. • Deal with issues on payments of invoices. • Filing. • Locate and book venues for meetings • Respond to standard enquiries that are received by email, post and telephone. • Write and send standard letters with regards to issues dealt with on a daily basis. • Prepare meeting file for Property Manager prior to any meeting. • Monitor and update yours and your Property Managers tickets. • Assist on site visits as and when required. Qualifications & Skills • At least 6 MONTHS office experience required in this role • Experience in Property Management desired but not necessary • Great administration skills • Be able to put the customer first • A thirst to learn about all things Property Management • Team player • Open, honest, and transparent • Professional Benefits Life Insurance Private Medical Insurance EAP Flexible working Parental Responsibilities Leave Eyecare Vouchers Pension