About the Company
At Home Care provides professional care in Hemel Hempstead and surrounding areas across Hertfordshire. We are committed to providing compassionate, reliable, and outcome-focused care that improves quality of life for every person we support.
Our approach is rooted in the belief that people thrive when they are allowed to stay independent, and our care services are designed to make that possible, ensuring dignity, self-esteem, and quality of life are maintained at all times.
Supported Living Care Manager
As our Supported Living Care Manager, you will play a pivotal role in overseeing and developing high-quality supported living services for individuals with varying support needs, including learning disabilities, mental health needs, and autism.
You will be responsible for the day-to-day management of supported living services, ensuring care and support is delivered in line with individual support plans, regulatory requirements, and organisational values. Working closely with support staff, external professionals, families, and commissioners, you will help individuals live as independently as possible while maintaining safety, dignity, and choice.
This is an office-based role with responsibility for service oversight, staff leadership, compliance, and continuous service improvement.
Benefits
* Comprehensive induction and training programme.
* Opportunities for career development and progression.
* Blue Light Card Scheme.
* On-site parking.
* 20 days annual leave plus bank holidays.
* Company Pension Scheme.
* Supportive management and a values-driven working environment.
Key Duties and Responsibilities
* Lead, manage, and support supported living staff teams, fostering a positive and person-centred culture.
* Oversee the daily operational management of supported living services, including rotas, support planning, and service delivery.
* Ensure services meet CQC regulations, company policies, and best practice standards at all times.
* Conduct assessments, reviews, audits, and risk management to maintain high-quality, safe services.
* Manage and develop individual support plans in collaboration with service users, families, and professionals.
* Handle safeguarding matters, incidents, complaints, and investigations in line with policies and legislation.
* Build and maintain strong relationships with commissioners, local authorities, healthcare professionals, and families.
* Monitor service performance, budgets, KPIs, and identify opportunities for service development and improvement.
* Support recruitment, induction, training, and ongoing development of staff.
Skills and Attributes
* Previous management experience within supported living or adult social care is essential.
* Strong understanding of CQC standards, safeguarding, and regulatory compliance.
* Excellent leadership, organisational, and communication skills.
* Ability to manage multiple services and priorities effectively.
* Person-centred approach with a strong commitment to promoting independence and quality of life.
* Confident decision-maker with strong problem-solving skills.
* Full UK driving licence preferred.
Education and Qualifications
* Minimum NVQ Level 3 in Health and Social Care (Level 5 desirable or willingness to work towards).
* Proven experience in managing supported living or similar care services.
Experience
* Support Living Management: 1 year (required)
* Care: 5 years (required)
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