About the role
As a Partner on our service counters, you'll have the opportunity to demonstrate your knowledge and passion for food while feeling proud of how it is ethically sourced and recommend recipes for customers to try. You’ll use your enthusiasm and friendliness to build lasting relationships with customers and help maximise sales and profit by earning their trust and loyalty for a lifetime, while contributing to the Waitrose brand experience.
You'll be a representative of the ethos: passionate Partners serving food lovers.
Key Responsibilities
* You’ll take responsibility for your own food counter, ensuring the highest presentation and hygiene standards at all times.
* Stay on top of stock levels, ensuring the products our customers love are available when needed.
* Handle open food with care and follow all due diligence and health & safety protocols, helping to reduce food wastage.
* Maintain knowledge of new products and have a good understanding of Waitrose's food values (e.g. animal welfare).
* Support the wider shop team with general shopkeeping tasks when required.
Essential skills/experience you’ll need
* Communication skills to work effectively as part of a team and with customers.
Desirable skills/experience you may have
* Experience in a customer-facing role is welcomed.
* Experience in a catering / hospitality environment.
* Up-to-date knowledge and strong interest in food and drink trends.
* Flexible approach to support the whole branch.
This is a full-time role, with varied hours across seven days a week, including early starts, late finishes, and weekends. The shifts are scheduled between 4:00 and 22:00, with a weekly total of 37.5 hours.
The partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never knowingly undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note
* It’s important to note that some roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process. DBS checks will be carried out by a third-party registered body and financial probity checks may also be required for some roles.
* We encourage you to apply as soon as possible as vacancies can close early if we receive a high number of applicants.
* We want all Partners to have a good work-life balance and we support flexible working where possible. This may include flexible or compressed hours, job sharing, or shorter hour contracts. Please discuss this further with the hiring manager during your interview.
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