Grade E (£33,603.00 - £39,276.00)
Those currently eligible on the redeployment register will be given prior consideration.
Permanent
Full Time
Leek Wootton
The main purpose of the role is to provide technical support and expert knowledge to the force for multiple policing systems to include, but not exclusive to, Athena, PND, PNC, LEDS, Evidence/com, and highly confidential covert systems. It involves managing user access to systems via Active Directory and Sailpoint IdentityNow, analysing, diagnosing and implementing resolutions for reported issues, and ensuring all relevant policing systems are configured, maintained and developed effectively to meet continually changing business requirements of the force.
Main Responsibilities
* Provide a resilient and comprehensive system administration & analytical service to the Force for all relevant IT systems, including highly sensitive operational systems, ensuring tickets are closed to OLA’s & SLA’s and compliance with legislation, guidance & policy.
* Be adaptable and understand the requirements of working across systems, engaging with internal and external stakeholders who require guidance and technical expertise.
* Provide excellent customer service to all system users, demonstrating a detailed understanding of their support requirements, taking ownership of customer issues from initial contact to resolution, and providing customer updates as appropriate.
* Facilitate professional and efficient collaboration between users, technical specialists and service providers for requests that cannot be directly resolved, ensuring priority escalation procedures are applied effectively.
* Provide consultancy for internal developers on the access requirements for RPA processes.
* Interpret business requirements and provide consultancy to third‑party suppliers, interpret supplier documentation, design and implement changes to system configuration to improve effectiveness and enhance the user experience.
* Manage the delivery of system upgrades and patches from suppliers, produce detailed test scripts for business users, coordinate testing and final sign‑off by System Owners, and provide consultancy to suppliers on compliance of functionality with legislation and policy. Assist with identifying training needs and course content.
* Establish, maintain and administer the security environment of the systems, including completing changes to and monitoring usage of User Privilege, authorisations & passwords to prevent abuse of system data and facilities.
* Form and maintain working relationships with stakeholders across the Force, identify collaboration opportunities and attend events including User Groups for best practice.
* Carry out bespoke system training for users around WKP environments.
* Ensure technical environments are kept up to date and synchronized.
* Ensure integrity, fairness and consideration of the needs of others are incorporated into the daily duties and relationships with colleagues.
* Undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.
Special Conditions
* Travel throughout Warwickshire policing area.
* Casual Car User.
* Flexible Working.
Person Specification
* Educated to A Level or equivalent.
* Detailed working knowledge of IT systems within a large organisation.
* Understanding the importance of confidentiality and sensitive data.
* Highly developed IT skills, including use of Microsoft applications, Active Directory and Sailpoint IdentityNow Administration, with the ability to use computerised and web‑based systems effectively.
Experience
* Relevant experience of working in a service and project‑managed environment.
* Evidence of past employment that required attention to detail and the ability to prioritise tasks effectively and work to tight deadlines.
* Experience of working to policy, legislation and guidance.
* Experience in evaluating information and the ability to clearly explain complex issues.
Key Skills
* Proven customer service skills with excellent verbal and written communication.
* Excellent interpersonal skills, empathy, and the ability to manage diverse views from colleagues at all levels and confidence in dealing with others.
* Innovative thinker with a desire for continual improvement and natural ability and desire to problem‑solve.
* Excellent attention to detail.
* Strong organisational skills, ideally supported by experience of using a formal project management methodology.
* Ability to build effective relationships with both internal and external stakeholders.
* Confidence to communicate and adapt style to various stakeholders.
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