Description Are you interested in developing news skills in an inclusive and fast growing team? As a KYC Middle Office Associate within our Front Office team, you will serve as the primary contact and expert on onboarding new customers, handling additional business requests, and renewing existing customer KYC records. Your role will involve facilitating KYC execution across all teams, including new business and renewals, as well as remediation activities. You will establish strong relationships with both our internal and external customers, ensuring that the KYC component of the client onboarding process is exceptional, efficient, and world-class. Job responsibilities Manages the KYC book of work for New Business/Renewals for the designated Front Office sub-LOB Prioritises active requests, provides status updates of key onboardings managing the end to end process Builds and develops strong partnerships, identifies challenges and eliminates roadblocks with all internal partners Works with the Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence Ensures all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements Coordinates case prioritization, capacity planning, and assignment with our Global Maker teams and QC Stays up to date of any changes to processes and procedures, regulatory change and ensures impacts are communicated to our business partners Manages personal workload and priorities ensuring timely escalation of key risks/issues to management Identifies and executes process improvements, provides guidance and support on key process and technology initiatives to the business Works as a role model to peers and drives training and sharing of good practices Required qualifications, capabilities, and skills Strong written and oral communication skills with experience of conflict resolution Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers Client focused whist maintaining a strong controls mind-set Proactive and flexible approach to personal workload and wider team targets Effective at managing time appropriately and organising workload for maximum productivity Working knowledge of KYC/Compliance/AML standards Sound understanding of the Financial Industry Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies)