What will you get?
* Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
* Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
* Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
* Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
* Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
* Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
* Oversee the smooth daily operation of a corporate office.
* Deliver a warm, professional, and personalised welcome to all visitors.
* Ensure all spaces – from client-facing areas to meeting rooms – meet the highest standards of presentation, cleanliness, and functionality.
* Manage maintenance issues with ownership and pace, keeping stakeholders informed throughout.
* Support the end-to-end delivery of onsite meetings, workshops, and events.
* Coordinate event logistics, including planning, catering, communications, and reporting.
* Inspire, mentor, and develop the Customer Services team, fostering a positive, high-performing culture.
* Monitor training needs using a skills matrix and coordinate ongoing development.
* Lead performance reviews, probation meetings, PDRs and regular one-to-ones.
* Build strong, collaborative relationships with clients, landlords, and service partners.
* Prepare clear and concise reports on a weekly, monthly, quarterly and annual basis.
* Handle complaints professionally, ensuring appropriate escalation and documentation.
* Maintain up-to-date Health & Safety documentation and ensure full compliance.
Ideal Candidate
* Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
* Preferably have previous team leadership experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment.
* Have passion to deliver excellent guest service in everything they do.
* Be adaptable and flexible, creative and proactive, organised and detail-oriented, process-driven, and resourceful with a can-do attitude.
* Have excellent time management and communication skills (verbal and written).
* Be able to easily build rapport with key stakeholders (internal, external and VIPs).
* Will be from a luxury hotel background within a 4 star or 5 star property.
* Have 2 plus years of team management experience.
* F&B events experience advantageous but not essential.
Equal Opportunity Statement
Rapport is an equal opportunity employer committed to equality of opportunity and inclusion. We celebrate diverse backgrounds and are a Disability Confident Employer, providing job opportunities for people with special educational needs and disabilities.
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