Dunsters Farm Foodservice is an award-winning, independent food wholesaler with depots in Bury and Oswestry. Dunsters Farm are looking to recruit a Full Time Customer Service Advisor at our Bury site to provide our customers with an excellent service and support with maintaining their relationship with Dunsters Farm.
Pay, benefits and more:
As a Customer Service Advisor, you'll receive:
* Salary £25,000
* Dunsters Farm discount scheme after probation
* Benefits: A wide range of benefits including 32 days holiday, life insurance, staff discounts and a health cash plan covering opticians, dentist, physio, and more.
* Full Time normal working hours are 37.5 hours between 8am- 5pm Monday – Friday. There may be occasional weekend on-call requirements as part of the role.
What you'll do on a typical day:
* Interact with customers via phone, email and EDI systems to address queries, concerns or issues.
* Listen to customer concerns and provide effective solutions or assistance.
* Coordinate with other departments to ensure quick resolution or issues.
* Develop and maintain a comprehensive understanding of products to answer customer queries accurately.
* Handle customer complaints professionally and empathetically, adhering to company processes.
* Assist customers in placing orders through various methods and complete associated administration tasks.
* Use CRM systems or databases to record and update customer interactions and issues.
* Strive to exceed customer expectations by delivering excellent service and maintaining a positive demeanour.
* Support the team with administration tasks and liaise with other depots for stock ordering.
* Introduce customers to new products and identify areas for growth.
* Assist colleagues and perform general duties as required.
What we're looking for:
* Professional and customer service focused.
* Customer service and/or telesales experience gained in a high-volume environment.
* Eye for detail.
* IT literate.
A great fit for a growing team.
We're a small, driven team looking for someone who's passionate about customer service and wants a role that works around their family commitments. If that sounds like you, let's have a chat
What is the company like?
Established in 1963, Dunsters Farm are a family run foodservice delivering chilled, ambient and non-food products to catering customers with depots in Bury and Oswestry. We are a purpose driven company that is growing year on year. Proud winners of the Family Business of the Year Awards 2024 & Good Employment Charter's Flexible Working Award 2022. We are proud members of the Greater Manchester Employment Charter, an Age Friendly Employer and a Real Living Wage employer.
Job Types: Part-time, Permanent
Pay: £25,000.00 per year
Work Location: In person