Overview
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.
As Duty Manager you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.
Responsibilities
* Maximise profit
o Have a clear focus on delivering great availability for your customers.
o Play an active role in your store to sell a 1 & save a 1 to help drive sales.
o Deliver on all agreed actions set for you by your line manager.
* Engage, develop & retain great people
o Proactively support and work with the Talking Shop Rep in your store.
o Support team engagement in your store.
o Play a part in creating an inclusive culture where everyone can be their best.
o Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
* Doing the right processes and doing them right
o Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
o A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
o Follow and implement all cash handling and security policies & processes.
o Play your part in providing the best digital service through implementing all One Best Way processes.
* Leadership
o Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
o Love your customers by being approachable.
o Look after our own by being respectful.
o Work together by being enthusiastic.
o Hate waste by taking action.
o Care about the business and our people by being considerate.
Qualifications
* Experience in a retail management or supervisory role ideal but not essential.
* Communicates effectively with every colleague to deliver store tasks first time, every time.
* Plans and organises the shift, using every member of the team.
* Provides balanced feedback when needed to improve the performance of every colleague.
* Sets the pace of the team, when on shift, by being hands on to deliver a great store.
Benefits
* 15% discount in all Iceland and The Food Warehouse stores.
* 28 days holiday (including Bank Holidays).
* Christmas vouchers increasing with length of service.
* Refer a Friend scheme.
* Christmas saving schemes.
* Long service awards.
* Option to join a healthcare plan.
* Grocery Aid for free and confidential financial, emotional and practical support.
* Clear career pathways with opportunities for development and progression.
* A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
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