The Repairs Administrator will work within a busy team, taking phone calls, dealing with various administrative duties and updating spreadsheets.
We have a new temporary opportunity for a Repairs Administrator to support a Staffordshire-based company on a part-time basis, working 3 full days at their office in Stafford. This is a temporary role to cover maternity leave until the end of September. The Repairs Administrator will work within a busy team, taking phone calls, dealing with various administrative duties, and updating spreadsheets.
Job Description for the Repairs Administrator:
1. Receive and process repair orders from clients to update the spreadsheet, supporting contract administration as needed
2. Prepare daily variation orders and invoices in a standardised format for internal and external clients
3. Manage incoming calls from clients, directing inquiries to the appropriate operative or team leader when necessary.
4. Coordinate with operatives and contractors to schedule and progress repair orders, supporting the achievement of service targets.
5. Resolve tenant and client queries related to outstanding or overdue repairs and appointment changes
6. Prioritise reported repairs and generate work orders/schedules using the in-house systems
7. Produce regular progress reports based on scheduled, in-progress, and completed work
Requirements for the Repairs Administrator:
8. Experience working in a scheduling role is desirable
9. Must have worked in a responsive customer-focused environment
10. General administration skills
11. Excellent IT skills are essential – be able to use spreadsheets and in-house systems effectively
12. Confident telephone manner
13. Be able to work to deadlines
Hours: 22.05 Hours Per Week
Salary: £16,245.89 Per Annum / £14.07 Per Hour
Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.