Overview
This is a key role in providing exemplary levels of customer service to our global customers, ensuring order developments are managed efficiently in a proactive manner.
Responsibilities
* Reporting to the Senior Contracts Engineer, you will work as part of a larger team who liaise with multiple departments across the business ensuring updates on orders are precise and accurate.
* In this role you will carry out contract reviews of customers’ orders, liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements and organise your working day to ensure priorities are addressed, customer expectations are met and internal delays are reduced.
* This role would suit a person who can build strong relationships with customers and other internal departments and has to the ability to work well under pressure.
Qualifications
Required Experience:
* Experience in processing sales orders
* Commercial awareness or a background in Customer Service
* Experience of working with 3rd party suppliers
The Successful Candidate:
* Has the ability to approach difficult scenarios with a proactive mindset and find solutions to problematic situations
* Good communication skills, customer focused, ability to multitask and good at executing tasks
* Good attention to detail and ability work under pressure
Additional Information
About Rotork
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving.
From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we\'re respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that\'s what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market leadership. It\'s a great time to join us and make an impact in shaping the future of our business.
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