Job Description
Service Desk Team Leader
Leading Managed Services Provider
Hybrid - ManchesterPaying up to £50,000, depending on experience
A fantastic opportunity has arisen for an experienced Service Desk Team Leader to join a highly respected Managed Services Provider. This role is centred on strong people leadership, guiding an established infrastructure team to deliver high-quality services across a broad customer base.
The successful candidate will take ownership of day-to-day team management, mentoring, service quality, and workload coordination. The environment is built on VMware, enterprise backup solutions including Veeam and Commvault, and infrastructure from Dell and HP. While a solid technical background in these technologies is highly desirable, the primary focus is on leading, supporting, and developing the team.
Key Responsibilities
* Lead, motivate, and develop the Infrastructure Team, fostering collaboration and high performance.
* Oversee workload distribution, resource planning, and performance management.
* Ensure infrastructure services remain stable, secure, and aligned with customer requirements.
* Drive continuous improvement in processes, documentation, and operational efficiency.
* Work alongside senior leadership to support business strategy and service delivery excellence.
Skills & Experience
* Proven experience leading or mentoring an infrastructure or technical support team.
* Strong communication and people-leadership capabilities, with the ability to guide, influence, and support others.
* Technical understanding of VMware, Veeam, Commvault, Dell, and HP infrastructure solutions is highly advantageous.
* Confident in managing priorities, improving workflows, and maintaining high service standards.
Must be eligible for SC Clearance.
Paying between £, depending on experience.
Hybrid based - Manchester