Office Location - Chandlers Ford, Southampton
About the team
We are looking for Customer Representatives who excel at providing expectational customer service and looking to work in a friendly, supportive and customer driven environment.
We are group who pride ourselves in delivering great results and as a Customer Representative you will be key to providing our customers with solutions to all there insurance needs. Working for Brightside is all about making a difference. A difference for our customers and for our business. It's about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.
About the role
1. As a Customer Representative, you will take inbound calls from our customers helping them with queries about their existing policies.
2. You'll guide customers through the process to make a change to their existing policy; whether it's a name or address change, or something more complex.
3. Using your product knowledge and customer service skills you'll resolve and offer solutions
4. Building rapport and understanding each customer's requirements
5. You will also be required to support customers who are unable to complete our online journey
6. You will make outbound calls to our customers to confirm policies are cor...