Job Description
Overall purpose: To enhance customer relationships whilst organising the safe, cost-effective movement of products to meet customer requirements.
1. Customer focused: Driven to provide outstanding customer service. The candidate should be able to effectively address complex customer requests and proactively follow up on deliveries, enquiries, and issues. Building excellent relationships with customers and going the extra mile to ensure Innospec remains as first choice.
2. Manages customer, internal and external expectations and relationships whilst striving to constantly improve Customer satisfaction
3. Collates and prepares all relevant documentation applicable to each movement - (e.g. Certificates of Analysis, Customs and Shipping invoices, Packing Lists, Consignment Notes/Delivery Notes, invoices etc.)
4. Books final dates for orders and maintains system dates, keeping all orders current and accurate
5. Import/Export: Knowledge in both import and export (EU and ROW) is an advantage.
6. Diligence and attention to detail is required at all times – especially when raising appropriate export documentation (to a first-rate standard).
7. Continuous Improvement: Has a CI mentality. Always thinking of improvements that will improve customer service, balance costs and drive excellence
8. Resolve product or service problems by clarifying the...