A great opportunity has arisen for a customer service temp to work for a well known premium to luxury brand who are very well known in the industry. You will be working in their head office in Sloane Square / High St Kensington This is a temporary role so candidates must be immediately available without a notice period. Responsibilities: - Respond to all customer queries via email and Instagram in a timely manner with understanding, attentiveness and a solution - Manage short orders by liaising between the customer and warehouse to resolve orders that are short on stock - Manage a weekly customer service report - Working closely with the design & technical teams relaying relevant product and customer feedback - Action refunds to customers in a timely manner - Regularly liaise with the warehouse team to ensure orders are sent promptly, smoothly and any problems are resolved quickly. The candidate: - Must be able to speak fluent German - Must have experience in a fashion head office customer service role - Excellent verbal and written communication skills - Strong problem-solving and decision-making abilities - Ability to multitask and prioritize tasks in a fast-paced environment - Proficient computer skills Benefits: - Paid weekly which includes holiday pay - Pension scheme - The chance to work with a supportive, fun and friendly team.